We Don't Just Say We're Committed to Customer Satisfaction - We Prove It.
At Volvo Cars Hagerstown, our customers are at the heart of everything we do. From the showroom to the service center, we strive to deliver a top-tier experience every step of the way. And now, we have the numbers to back it up.
We're proud to share our most recent Customer Satisfaction Scorecard, and the results speak volumes:
Overall Satisfaction (OSAT): 98.3 - That's well above the target score of 90. This places us #1 in our market, #1 in our region, and an impressive #2 in the entire nation out of 279 dealers.
Sales Satisfaction (Sales OSAT): 100.0 - A perfect score! Not only does this reflect our team's dedication to creating an exceptional buying experience, but it also ranks us #1 across our market, region, and the entire USA.
Service Satisfaction (Service OSAT): 98.1 - Our service team consistently delivers, exceeding the target of 88. That performance places us #1 in our market, #2 in our region, and #4 nationally.
What This Means for You
These scores reflect the trust and satisfaction our customers have in us-and we couldn't be more honored. Whether you're buying your first Volvo or returning for routine service, you can count on:
A team that listens and puts your needs first
A smooth, transparent buying process
Reliable service from trained technicians
An ongoing commitment to excellence
Experience the Volvo Cars Hagerstown Difference
Come see why we're ranked among the best Volvo retailers in the market, region, and nation.
📍 Visit Volvo Cars Hagerstown | 1935 Dual Highway Hagerstown, MD 21740
📞 Call Us: (301)733 - 2300
🌐 Schedule your visit today: https://www.volvocarshagerstown.com/